Forums/Tetris Battle/Bug Reporting & Troubleshooting

tetris battle can't access (Dubai, UAE)

Princez Buhay
posted this on February 03, 2012 07:22 PM

Please do something.. I am from Dubai, UAE but I can't access tetris battle.. It only shown Error 6 : Tetris Server log in fail. Retrying... Hundred times of refreshing I am doing as what it said so but still I have the same result.

Would you mind guys to resolve this kind of problem here in Dubai, UAE.

 

Thanks,

Princez

 

Comments

User photo
Tetris JMAC
Tetris Online, Inc.

Let's see if we can log you in manually.

1. Visit this link: http://bit.ly/tetrisinfo
2. From the menu options, click on "Manual Login" (the page will refresh)
3. From the menu options, click on "Play Game"

Let us know if the game loads successfully or if you still experience loading problems.

February 03, 2012 08:02 PM
User photo
Princez Buhay

Still it's not working.. No changes.. :'(

February 03, 2012 08:29 PM
User photo
Princez Buhay

Hey guys! Please do something to resolve this kind of inconvenience...

February 03, 2012 09:12 PM
User photo
Princez Buhay

Tetris Developers please give us answer.. We want also to play and enjoy the game..

February 04, 2012 04:57 AM
User photo
Princez Buhay

OMG! until now NO ANSWER??!!!

February 05, 2012 06:29 AM
User photo
Tetris JMAC
Tetris Online, Inc.

Hey everyone,

Sorry for the delay in response.  We're going to need your help to get to the root of this problem.

It would help us tremendously if you submitted your system details. You can use a website like http://www.systemdetails.com/ to obtain your computer system details. Visit the link, scroll to the very bottom of the homepage, and copy and paste the "Summary Report" into your reply email.

It would also help to send us the information found here - http://bit.ly/tetrisinfo

Copy and paste the details into your response as well, please.

I know this is asking a lot, but this information really helps us pinpoint the issue!

Thank you in advance for your continued support and patience as we work to resolve this issue.

February 06, 2012 10:17 AM
User photo
Princez Buhay
System Details Report:
-----------------------------------
Connection_IP:          92.97.17.95
-----------------------------------
Connection_Speed:      Broadband
-----------------------------------
Connection_Type:        Residential
-----------------------------------
Connection_Proxied:    Yes
-----------------------------------
Connection_ISP:        Emirates Telecommunications Corporation
-----------------------------------
Connection_Country:    AE
-----------------------------------
Connection_State:      03
-----------------------------------
Connection_City:        Dubai
-----------------------------------
Connection_Latitude:    25.252199
-----------------------------------
Connection_Longitude:  55.279999
-----------------------------------
Connection_Zip:        N/A
-----------------------------------
Browser_UserAgent:      Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7
-----------------------------------
Browser_Name:          Chrome / 16.0.912.77
-----------------------------------
Browser_RenderEngine:  Web Kit  535.7
-----------------------------------
Browser_ActiveX:        NA
-----------------------------------
OS_Name:                Windows XP (all)
-----------------------------------
OS_Architecture:        x86 (32 bit)
-----------------------------------
Other_Resolution:      1024x768
-----------------------------------
Other_ColorDepth:      32-bit
-----------------------------------
Plugin_Flash:          11.1.102.0
-------------------------------
Report provided by http://www.systemdetails.com
Additional Notes: princez
This information was requested by someone at 92.97.17.95 running Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7.

---

CustomerID: 100000452641137
Platform: Win32
Screen: (1024 x 768, 32 bit)
Flash: Yes, 11.1.102
SSL: No
Cookies: Yes
ThirdPartyCookies: enabled
Locale: en_US
UserAgent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

Here are the details you are asking..

Hope to here good news from you guys..

Till next time...

 

Princez

February 07, 2012 04:06 AM
User photo
Darwin Carreon De Jesus
IP Address 121.54.42.130
ISP Smart Broadband Incorporated
IP Location PH / 50 / Mabalacat
Speed Broadband
Type Residential
 
Web BrowserFind out details about your web browser version, user agent, render engine and much more
User Agent Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.12 Safari/535.11
Browser Name / Version Chrome / 17.0.963.12
Render Engine Web Kit 535.11
 
Operating SystemCompare your operating system to overall Internet usage trends
OS Name Windows XP (all)
Architecture x86 (32 bit)
 
Other DetailsFind out which plugins your system has installed and their versions for Flash, Java, Windows Media Player and more
Display Resolution 1024x768
Flash Version 11.1.102.0
Color Depth 32-bit
 
February 07, 2012 05:54 AM
User photo
krystal nova señoron

System Details Report:

-----------------------------------
Connection_IP: 203.177.240.46
-----------------------------------
Connection_Speed: Broadband
-----------------------------------
Connection_Type: Residential
-----------------------------------
Connection_Proxied: No
-----------------------------------
Connection_ISP: Unknown
-----------------------------------
Connection_Country: PH
-----------------------------------
Connection_State: B7
-----------------------------------
Connection_City: Cebu
-----------------------------------
Connection_Latitude: 10.311100
-----------------------------------
Connection_Longitude: 123.891701
-----------------------------------
Connection_Zip: N/A
-----------------------------------
Browser_UserAgent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7
-----------------------------------
Browser_Name: Chrome / 16.0.912.77
-----------------------------------
Browser_RenderEngine: Web Kit 535.7
-----------------------------------
Browser_ActiveX: NA
-----------------------------------
OS_Name: Windows XP (all)
-----------------------------------
OS_Architecture: x86 (32 bit)
-----------------------------------
Other_Resolution: 1024x768
-----------------------------------
Other_ColorDepth: 32-bit
-----------------------------------
Plugin_Flash: 11.1.102.0
-------------------------------

Report provided by http://www.systemdetails.com

2 days problem...

 

kristian_jim_salva@y7mail.com

need your response thank you so much 

February 07, 2012 04:01 PM
User photo
krystal nova señoron

i need to play this game...please response...

hoping for your immediate response...

 

thank you and more power

February 07, 2012 04:04 PM
User photo
Tetris JMAC
Tetris Online, Inc.

I'm going to guess you tried the manual log in at the top -

1. Visit this link: http://bit.ly/tetrisinfo
2. From the menu options, click on "Manual Login" (the page will refresh)
3. From the menu options, click on "Play Game"

Unfortunately we are going through some server side issues and doing our best to resolve these issues quickly.  I'm extremely sorry for the inconvenience here.  I'll definitely let everyone know when the servers have upgraded.

February 07, 2012 04:17 PM
User photo
Princez Buhay

Is there any updates Tetris Battle Team?/

Please do something 'bout this! 

We also want to play this game..

Hoping to your immediate responce..

 

Princez

February 09, 2012 07:35 PM
User photo
krystal nova señoron
DEAR SIR/MADAM,
 
I WOULD LIKE TO REPORT A PROBLEM WITH MY TETRIS BATTLE.
 
I’M DOING ANY TROUBLESHOOTING TO RECOVER THE GAME BUT IT DOES’NT WORK.
I REINSTALL THE NEW VERSION OF GOOGLE CHROME BUT IT DOES’NT WORK TOO.
I REINSTALL THE NEW VERSION OF MOZILLA FIREFOX BUT IT DOES’NT WORK TOO.
 
I DON’T KNOW HOW TO SOLVE THIS PROBLEM…
 
HOPING FOR YOUR QUICK RESPONSE OF THIS PROBLEM….
 
THANK YOU  AND MORE POWER…
 
FB USER,
KRISTIAN JIM SALVA
 
February 14, 2012 02:43 PM
User photo
Raphael John Palma

PLease Help. i can't play mine either. I tried anything and its really not working. Its stuck on Loading CLient Data. :(

February 14, 2012 05:07 PM
User photo
Tetris JMAC
Tetris Online, Inc.

For Comments made prior to Sunday, Feb 12th - Are you still experiencing this problem?  We did an update that should have resolved some of the loading issues you may have been experiencing. 


For players still having a problem loading the application -

Could you please help us in resolving this important matter.

Let's take a look at your Tetris info...

1. Visit this link: http://bit.ly/tetrisinfo
2. Click the text box to highlight contents.
3. Copy and paste the contents into your reply.

February 15, 2012 06:00 PM
User photo
Action Win27

---

CustomerID: 1177203926
Platform: Win32
Screen: (1280 x 800, 32 bit)
Flash: Yes, 11.1.102
SSL: Yes
Cookies: Yes
ThirdPartyCookies: enabled
Locale: en_US
UserAgent: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.46 Safari/535.11

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

February 16, 2012 01:13 AM
User photo
Action Win27

---

CustomerID: 1177203926
Platform: Win32
Screen: (1280 x 800, 32 bit)
Flash: Yes, 11.1.102
SSL: Yes
Cookies: Yes
ThirdPartyCookies: enabled
Locale: en_US
UserAgent: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.46 Safari/535.11

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

February 16, 2012 01:15 AM
User photo
Princez Buhay

---

CustomerID: 100000452641137
Platform: Win32
Screen: (1024 x 768, 24 bit)
Flash: Yes, 11.1.102
SSL: No
Cookies: Yes
ThirdPartyCookies: enabled
Locale: en_US
UserAgent: Mozilla/5.0 (Windows NT 5.1; rv:10.0.1) Gecko/20100101 Firefox/10.0.1

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

HEY GUYS!

STILL THE SAME FOLKS!

KINDLY DO SOMETHING!

February 16, 2012 04:06 AM
User photo
hazel bontia

---

CustomerID: 1320036093
CpuClass: x86
Platform: Win32
Screen: (1280 x 800, 24 bit)
Flash: Yes, 11.1.102
SSL: No
Cookies: Yes
ThirdPartyCookies: disabled
Country: PHL
Locale: en_US
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET4.0C; .NET CLR 3.0.30729; AskTbFWV5/5.8.0.12304)

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

February 16, 2012 03:57 PM
User photo
hazel bontia

---

CustomerID: 1320036093
CpuClass: x86
Platform: Win32
Screen: (1280 x 800, 24 bit)
Flash: Yes, 11.1.102
SSL: No
Cookies: Yes
ThirdPartyCookies: disabled
Country: PHL
Locale: en_US
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET4.0C; .NET CLR 3.0.30729; AskTbFWV5/5.8.0.12304)

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

February 16, 2012 03:58 PM
User photo
Denny Angelo Cortez

---

CustomerID: 100000122127969
CpuClass: x86
Platform: Win32
Screen: (1366 x 768, 32 bit)
Flash: Yes, 11.1.102
SSL: Yes
Cookies: Yes
ThirdPartyCookies: disabled
Country: QAT
Locale: en_US
UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; Media Center PC 6.0; BRI/2; InfoPath.2; MASP)

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

February 17, 2012 01:51 AM
User photo
Nio Racho

please help.this is almost evryday pop-up when im playing tetris. i tried to refresh almost thousand time but gets the same error. please help!

 

Server not found
      
      
      
      
      
        
        
          Firefox can't find the server at tbc.tetrisfb.com.
        

        
        

  Check the address for typing errors such as
    ww.example.com instead of
    www.example.com
  If you are unable to load any pages, check your computer's network
    connection.
  If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.Server not found
      
      
      
      
      
        
        
          Firefox can't find the server at tbc.tetrisfb.com.
        

        
        

  Check the address for typing errors such as
    ww.example.com instead of
    www.example.com
  If you are unable to load any pages, check your computer's network
    connection.
  If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.

February 19, 2012 01:15 AM
User photo
Nio Racho

System Details Report:

-----------------------------------
Connection_IP:          112.198.64.23
-----------------------------------
Connection_Speed:       Broadband
-----------------------------------
Connection_Type:        Residential
-----------------------------------
Connection_Proxied:     No
-----------------------------------
Connection_ISP:         Unknown
-----------------------------------
Connection_Country:     PH
-----------------------------------
Connection_State:       53
-----------------------------------
Connection_City:        Las Pi�as
-----------------------------------
Connection_Latitude:    14.450600
-----------------------------------
Connection_Longitude:   120.982803
-----------------------------------
Connection_Zip:         N/A
-----------------------------------
Browser_UserAgent:      Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0) Gecko/20100101 Firefox/7.0
-----------------------------------
Browser_Name:           Firefox / 7.0
-----------------------------------
Browser_RenderEngine:   Gecko 2.0.1 20100101
-----------------------------------
Browser_ActiveX:        NA
-----------------------------------
OS_Name:                Windows 7 (all)
-----------------------------------
OS_Architecture:        x86-64 (64 bit)
-----------------------------------
Other_Resolution:       1024x600
-----------------------------------
Other_ColorDepth:       24-bit
-----------------------------------
Plugin_Flash:           11.1.102.0
-------------------------------

Report provided by http://www.systemdetails.com

February 19, 2012 01:18 AM
User photo
Donna Mae Dela Cruz

---

CustomerID: 100003512947399
Platform: Win32
Screen: (905 x 530, 24 bit)
Flash: Yes, 11.0.1
SSL: No
Cookies: Yes
ThirdPartyCookies: enabled
Locale: en_GB
UserAgent: Mozilla/5.0 (Windows NT 5.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

February 19, 2012 11:43 PM
User photo
Donna Mae Dela Cruz

please help me!

February 19, 2012 11:45 PM
User photo
Tetris JMAC
Tetris Online, Inc.

Sorry for the problems you are experiencing.  We are working on improving our service in hopes that it will resolve your issues.  Thank you for the additional information.  This really helps us narrow down the root problem.

February 21, 2012 04:45 PM
User photo
Kiki
Tetris Online, Inc.

For our users experiencing this connectivity issue in Dubai, UAE, can you please clarify...

  1. Have you ever successfully connected and played Tetris Battle before?  If you have, when did you notice this issue begin occurring?
  2. What is the name of your Internet Service Provider?
Thanks!
February 21, 2012 05:22 PM
User photo
Joanna Bautista

Hi! juz wanna share something with you guys. I could actually play Tetris Battle in our office and DU is our internet service provider. Then, after I reached home, I was really excited to access the game. It was so disappointing coz this Error 6 occurred. I guess it has something to do with the service provider coz we are using ETISALAT at home. I hope you could able to resolve this issue asap..

February 22, 2012 08:11 AM
User photo
Vhalkyrie ZenKetsu

Heya Guyz!
just been wondering around 'coz i got the same problem,.

weLL, at 1st i thought my installation was having some problem with chrome,. but well, i guess i'm not the only one having same problem,. 

 

Google Chrome can't "load" (i guess) the "Flash" thingy for tetris battle for me, 'coz other games in FaceBook is working,.

here's a ScreenShot (Print Screen ) link.
http://i288.photobucket.com/albums/ll193/dev0lter/Untitled-2.jpg

I've played tetris for about 2 to 3 days ago,. nothing to be seems wrong until this day,

 

Additional information

I tried Internet Explorer just recently, and it played,.

then I logout from there after 1 game & tried searching some solutions for chrome, then i found this Support site

& when i go back to Internet Explorer just to get a ScreenShot for it, all of a sudden it gets the same problem,.
http://www.facebook.com/profile.php?id=100003011848304
check this other FB account of mine which was I used in playing in Internet Explorer, 'coz I post my last Tetris Battle game on its wall,.

 

~does it seem to have a problem whenever tetris battle is close?,.

i mean it's "exiting" program,.

February 23, 2012 04:49 PM
User photo
Princez Buhay

Vhalkyrie,

Are you from UAE? 


Tetris battle Team,

I used to play this game when I was on my vacation at Philippines recently.

I started to experience this error since I tried playing it here ( UAE ).

I am using ETISALAT.


I gues the only solution now is to have a VPN connection. It is blocked here.

So we will highly appreciate if you guys can provide us a VPN connection for us to be able to play your game.

Would that be possible? Its been almost a month since we encounter this error but until now you guys can find a solution for this...

Anyhow, people here in Dubai was all down and hopeless to play this game.

It seems its a long process. And people can't wait anymore. :(

 

 


February 23, 2012 07:37 PM
User photo
Gerard Delgado San

i cant get in the game,  why? pls tell me   o.o 

February 23, 2012 11:29 PM
User photo
Gerard Delgado San

CustomerID: 100000041643044
Platform: Win32
Screen: (1024 x 768, 32 bit)
Flash: Yes, 11.1.102
SSL: No
Cookies: Yes
ThirdPartyCookies: enabled
Locale: es_ES
UserAgent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

February 23, 2012 11:30 PM
User photo
Dianne Yan

---

CustomerID: 1354858162
Platform: Win32
Screen: (1366 x 768, 32 bit)
Flash: Yes, 11.1.102
SSL: No
Cookies: Yes
ThirdPartyCookies: enabled
Locale: en_US
UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.79 Safari/535.11

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

March 18, 2012 11:33 AM
User photo
Chester Panganiban

CustomerID: 1301496201
Platform: Win32
Screen: (1366 x 768, 32 bit)
Flash: Yes, 11.1.102
SSL: Yes
Cookies: Yes
ThirdPartyCookies: enabled
Country: ARE
Locale: en_GB
UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.83 Safari/535.11

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

March 28, 2012 07:04 AM
User photo
Lance Chiau

---

CustomerID: 1383010997
Platform: MacIntel
Screen: (1440 x 900, 24 bit)
Flash: Yes, 10.1.103
SSL: Yes
Cookies: Yes
ThirdPartyCookies: enabled
Country: SGP
Locale: en_US
UserAgent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_8; en-US) AppleWebKit/534.13 (KHTML, like Gecko) Chrome/9.0.597.84 Safari/534.13

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

 

March 31, 2012 12:30 AM
User photo
Tuguldur Bold

---

CustomerID: 100001540206805
Platform: Win32
Screen: (1366 x 768, 32 bit)
Flash: Yes, 11.2.202
SSL: Yes
Cookies: Yes
ThirdPartyCookies: enabled
Country: MNG
Locale: en_US
UserAgent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.162 Safari/535.19

jQuery: Yes
swfobject: Yes
FB: Yes
KT: Yes
Tetris: Yes

---

April 13, 2012 02:18 AM
User photo
Erika Jhude Rodriguez

It can access to the game now, but still can't play :(

April 30, 2012 05:48 PM
User photo
Tetris Battle
Tetris Online, Inc.

Hi Erika,

So you are now able to get into the main screen where you can choose which game mode you would like to start? Exactly what part are you getting stuck at now? 

Thanks,

-Tetris Support

April 30, 2012 06:14 PM