Forums/Tetris Battle/Bug Reporting & Troubleshooting

Unable to connect at this time.

Min Soo Han
posted this on February 16, 2012 04:13 PM

 When I enter Tetris Battle 2P or 6P

it says 'unable to connect at this time'

Also I cannot play with any of my friends because the 'Live' sign is not on.

I can't invite them and they can't invite me.

 

Comments

User photo
Tetris JMAC
Tetris Online, Inc.

This message may appear for various reasons and is a result of a unstable connection between your system and our servers.  This could be due to network traffic in your area or our sync servers being overloaded during peak hours.  Our best recommendation is to exit and reload the game to try and reestablish a new more reliable connection to our servers.

Please let us know if the issue persists. Your feedback is important to us.

February 17, 2012 10:29 AM
User photo
Camila González Arancibia

that didn't work. I haven't been able to play with friends for over 2 weeks now. I have the same problem as Min Soo Han, the same messages appear. 

February 19, 2012 03:57 PM
User photo
Yle Ely

hey i have a same problem with you guys. also to min hoo. it always unable to connect at this time. so i cannot play with my friends and my friend cant send me an invite to play with them.. and i ask my friends who play tetris...   if  im appear LIVE on thier  friends list .. they answer me NO im not online on thier list.. what happen. pls fix this problem or bugs in my game its annoying;.

February 19, 2012 11:17 PM
User photo
Selby Kai Ming

I've been experiencing this issue for months now.... 

February 21, 2012 05:42 AM
User photo
Tetris JMAC
Tetris Online, Inc.

We're looking to upgrade our servers.  Please bare with us as we look to improve our service.  Thank you for your patience and we thank you for reporting this issue.

February 21, 2012 06:03 PM
User photo
Erica Rose Pineda

how can i reload it?

February 22, 2012 05:27 AM
User photo
Camila González Arancibia

still doesn't work :/

March 05, 2012 05:45 PM
User photo
Ritz Villaruz

i don't know what happens,but i just can't play live with my friends..can you do something about it..

March 06, 2012 06:48 PM
User photo
Tetris JMAC
Tetris Online, Inc.

We'd like to narrow down the possible root of this issue - which could be either specific to your Facebook account, or your connection to our servers. In order for us to figure out which of the two is the problem, we need your help to test the issue. If possible, please try the following:

1. If you have a friend that has a Tetris Battle account that does not experience your same issue, then ask your friend to log on to YOUR computer system/connection.  If the problem persists, then the issue is probably account specific.

2. Try accessing Tetris Battle from a different computer system using a different internet connection.  Try a friends house, workplace or school, or an internet cafe, for example.  If the problem persists while using another system on a different internet connection, then the issue is probably specific to your computer or internet connection.

Please let us know the results. Your feedback is important to us.

March 09, 2012 12:30 PM
User photo
Jerome Perez

i think the problem is in the internet connection because when I connect a different internet connection from a wifi on the same computer the problem didn't persist unlike the first connection

March 15, 2012 07:23 AM
User photo
Jerome Perez

i think the problem is in the internet connection because when I connect a different internet connection from a wifi on the same computer the problem didn't persist unlike the first connection

March 15, 2012 07:23 AM
User photo
Julie Ann Arugay
why iam unable to connect at this time on tetris how i can solve this problem?
March 16, 2012 05:32 AM
User photo
John Mel R Ramos

Im having the same prblem 2 plssss a want to play with my friends

so how can i solve the problem

April 28, 2012 11:22 PM
User photo
Tetris Battle
Tetris Online, Inc.

@John, Are you also unable to play Battle 2p or Battle 6p? Could you check to see if you are able to play Sprint 4p or Marathon? 

Thanks

Tetris Support

April 30, 2012 09:59 AM
User photo
John Mel R Ramos

I Can pLay Sprint 4p and marathon but i cant play with my friends in any Game in Tetris battle.....

May 15, 2012 04:58 PM
User photo
Rea Angulo

me either. i can't play tetris with my friends, i don't see their "live" status on tetris, and i can't play arena also marathon 4p with friends. gives me this message "without sync connection you can not play arena" and "unable to connect this time" something like that... i tried using a different facebook account it still won't allow me to do so. it could be my pc or internet connection. please reply. It would be appreciated. thank you.

May 23, 2012 06:12 PM
User photo
Teewin Nimkittikul

i think the problem is in the internet provider. I can play with my friend at the office.

my office use internet connection TOT[http://www.tot.co.th/intro.html]

 but I can't play live at my home use internet connection TureHispeed[http://www3.truecorp.co.th/trueonline]

maybe some internet provider information can help you solve this problem


July 24, 2012 03:25 AM