For users who are receiving Error 6 on log in. It would help us tremendously if you could identify key components that help identify the root problem going on. If you could please help us run a few tests for us, we would be very grateful and it would help lead us in the right direction in resolving the issue.
TEST 1 -
Let's test your connection to our servers...
1. Visit this link: http://bit.ly/TBNetTest 2. Let the test complete, then copy the report and paste it into your reply. 3. Please feel free to include any new information or details that you may think useful or related to this issue.
TEST 2 -
It would help us tremendously if you submitted your system details. You can use a website like http://www.systemdetails.com/ to obtain your computer system details. Visit the link, scroll to the very bottom of the homepage, and copy and paste the "Summary Report" into your reply.
THANK YOU VERY MUCH in advance for you help and helping us find the root problem of these issues.